Call us
Talk to a person on the phone.
How can we help?
We answer Monday to Saturday, from 9 am to 6 pm (Gulf Standard Time). We are closed on Sundays. We are closed now. We open again on Tuesday at 9:00 AM.
WhatsApp us
Send us a message or a voice note on WhatsApp.
Call me back
Leave your name and number. We call you within one working day.
Questions people often ask
How do I sign in?
Use your email address and the password you chose. Forgot it? Choose “Forgot your password?” on the sign-in page and we email you a link to choose a new one. New here? Choose “Create an account”. If you are stuck, choose “I can’t sign in”, or call us.
How is my payment held?
When you pay on MERAS, we hold your payment safely. We pass it to the maker only when your piece has reached you, the workshop has taken place, or you have confirmed that the work is done. If something is not right, tell us and we sort it out with you. We never ask for cash on delivery.
How does delivery work?
You see the delivery options and their price before you pay. When the maker sends your piece, you can follow it in “My orders”. If it arrives damaged, or is not what was described, tell us within 7 days.
How do I become a maker on MERAS?
Choose “Become a maker” at the bottom of any page and answer three short questions. Our team calls you within two working days, meets you, and sets up your page and your first piece with you. You can also simply call us.
What happens if a workshop is cancelled?
If you cancel 3 days (72 hours) or more before the workshop, you get all your money back. If you cancel later than that, you get a voucher for another workshop. If the maker cancels, you get all your money back and we call you to find another date.
How do helpers work?
A maker can choose one trusted person, such as a son or a daughter, to help with their shop: adding pieces, sending orders and answering messages. A helper can never change where the money is paid, add other helpers or close the account. The maker gets a text message every week about what the helper did.
What do you do with my information?
We use your mobile number only to sign you in and to tell you about your orders and bookings. We never show it on the site. We do not use advertising trackers, and we follow data protection law. Our team acts on your account only with your permission, and every action is recorded.
How can I talk to a person?
Call us on +971 4 000 0000 or send a WhatsApp message to +971 50 000 0000, Monday to Saturday from 9 am to 6 pm. Or leave your number with “Call me back” and we call you within one working day.